App Store rejection
This message is not a verdict on your app. It means the reviewer could not get in, or could not tell what the app does from the outside. Reply with a working account and a clear explanation, and the review simply continues.
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Guideline 2.1 asks developers to provide everything a reviewer needs to evaluate the app: a demo account when login is required, access codes for gated features, hardware or a video when a feature cannot be tested in Cupertino, and a plain explanation of what non-obvious screens do. When any of that is missing, App Review stops the clock and sends an information request.
Vibe-coded apps hit this constantly because AI builders generate login walls by default. The app you tested is logged in on your phone; the reviewer starts from a clean install, taps "Sign up", and runs into an email confirmation, a one-time code, or an invite-only workspace. Nothing in the app is broken. The reviewer just has no key.
Fifteen minutes, once, and it works for every future update.
Something like [email protected] with a password that is long but typeable (no ambiguous characters). Never your own account: you will change its data at the worst moment.
Mark the email as verified in your auth dashboard, exempt the account from one-time codes, SMS verification and magic-link-only login. If every login requires a code, add a static test code for this account on the backend.
An empty dashboard looks like a broken app. Add a few projects, orders, chats or posts so each screen shows what it is for. If your app has roles, provide one account per role.
Exclude it from cleanup jobs, trial expirations and "delete inactive users" scripts. If you sell subscriptions, give the account the premium entitlement server-side so paid screens are reviewable.
Delete the app, install the TestFlight build, log in with exactly the credentials you will paste into App Store Connect. Copy and paste them; do not retype.
Open the app version, scroll to App Review Information, switch on "Sign-in required", enter username and password, add a contact phone number and the notes below. Attach a short screen recording if the flow is unusual.
Supabase projects ship with "Confirm email" enabled. A reviewer who signs up never receives the mail. Either pre-confirm the demo account in Authentication, or keep confirmation on and document that the demo account is already confirmed.
Built-in user management can restrict an app to invited users. If your app is invite-only, invite the demo account yourself, accept the invitation, and verify it before you submit.
A reviewer has no Replit or GitHub account for your app. Offer email/password as well, or create the demo account through the platform login yourself and hand over the session-independent credentials.
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Short, factual, structured. Reviewers read these in a browser while the app is open on a test device.
WHAT THE APP DOES [App name] lets [who] [do what] (e.g. track workouts and get coached reminders). The web version lives at [https://yourdomain.com]; this iOS app adds push notifications, Face ID login, an offline screen and native sharing. DEMO ACCOUNT Email: [email protected] Password: [password] The account is pre-confirmed, has no two-factor codes and includes sample data. Role: [admin/member]. A second account for [other role] is: [email / password]. WHERE TO FIND THINGS - Push notifications: Settings tab, toggle Reminders; a test notification arrives within one minute. - Face ID: Settings, Lock app with Face ID. - Account deletion: Settings, Delete account. - Sign in with Apple: on the login screen next to Google. - In-app purchase: Upgrade button on the Plans screen (sandbox products configured). NOTES [Anything unusual: hardware needed, region restrictions, how to reach the admin area, that the first login can take a few seconds while the database wakes up.] Contact for questions during review: [name, phone, email].
Only if the app genuinely works without login, for example a content app with an optional profile. If sign-in is required to see the core features, Apple expects credentials; "please sign up yourself" is routinely rejected.
Add email/password or Sign in with Apple for the iOS app; Google-only login also triggers Guideline 4.8. Then create the demo account with the new method and document it.
Yes. Every update is reviewed again and the same App Review Information is used. Keep the account alive and update the notes whenever you add features.
Same result, different amount of work on your side. All three come with the approval guarantee and 24/7 human support.
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The WebViewGold license: a finished Xcode or Android Studio project. Paste your URL, set name and icon, switch on features, build and submit. Free updates forever.
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